IIA September 17, 2008

Institute of Internal Auditors
When: September 17, 2008
Where: Doubletree Hotel at Westport Plaza
Meeting Time: Registration/Breakfast 7:30 AM - 8:00 AM
Chapter Meeting 8:00 AM - 9:00 AM
Seminar 9:30 AM - 5:00 PM
Meeting Topic: A Guide to Creating Sustainable Process Improvement
Meeting Cost: $30 Member / $35 Non-Member
$175 Seminar (includes meeting/breakfast)
RSVP by: September 10, 2008 to Brent Statler
636-949-7455, bstatler@sccmo.org
Payment: Institute of Internal Auditors
c/o Natasha Vogel,
U.S. Army Audit Agency
St. Louis Field Office
Building 105E, second floor
4300 Goodfellow Blvd.
St. Louis, MO 63120-0008

Join IIA in September for an informative meeting and seminar, led by Mr. Jeffrey Berk. The meeting and seminar will deal with the topic of sustainable process improvement. Attendees will be able to learn about how to implement sustainable process improvement projects for their own operations, as well as ways to help address process improvement questions and concerns with audit clients. Seminar objectives will include such items as learning a process improvement methodology, critical process improvement tools and their audit applications, communication strategies for process improvement initiatives, understanding how to calculate returns on investment in process improvement activities, and more.

Jeffrey Berk is an adjunct professor, consultant, and trainer on business process audit tools and techniques. In his current role with KnowledgeAdvisors, Mr. Berk works with clients to implement the organization’s proprietary analytics software Metrics that Matter™ that helps organizations measure and value their learning investments. Berk also worked for nine years with Arthur Andersen where he worked as a senior financial auditor before becoming the Manager of Benchmarking Services. While in this role, Berk wrote the Andersen Benchmarking Methodology. www.theiia.org